Enable the SMS chat app in Webex Control Hub for users with the following steps.

1. Open Webex Control Hub.
2. Click on Apps in the left-side column.
   
3. Select the Embedded Apps tab.
   
4. Select Clerk Chat.
   
5. Scroll down to “Sidebar Settings” and enable “Show app in sidebar”.
   
6. Click Save.

Confirm Sidebar Manager is Enabled

Enabling the Sidebar Manager allows users to make the chat app more conveniently available.

1. Open Webex Control Hub.
2. Click on Organization Settings.
3. Scroll down to the “Webex sidebar customization” section and click Customize the default view.
   
4. Scroll down to “Allow User Customization” and make sure “All user customization” is enabled.