Overview

The Call Notify feature allows users to be notified by email whenever they receive calls matching specific criteria.  Criteria options include:

• Time and/or Holiday Schedule
• Specific numbers
• Specific area codes

Feature Prerequisites

• Premium User Seat
• Prior to building a schedule based notification you will need to create a schedule for the time frame during which notifications will be triggered.

Feature Setup

1. Go to the group admin dashboard.
   
2. Select the user or service on which you want to enable call notifications.
   
3. Click Service Settings in the left column navigation.
4. Select Call Notify from the services list.
   
5. Click the gear icon beside Call Notify.
   
6. Set the email where you want to receive notifications, and then click Save.
7. Click the plus icon to create a new criteria.
   
8. Set your criteria settings.
   
   • Name – An identifying name for referencing the criteria later
   • Is Active – Enables the criteria
   • Blacklisted – If enabled, notifications will NOT be triggered during the defined criteria.
   • Time Schedule– The times during which you want notifications to be triggered. You must create the desired schedule prior to completing this step unless you plan to use the Every Day All Day option.
   • Holiday Schedule – If a schedule is selected in the Holiday Schedule field, notifications will ONLY trigger during the time that overlaps between the Time Schedule and Holiday Schedule.
   • Calls From–This defines what calling phone numbers will trigger notifications. You can define specific numbers or define area codes using variables. 
     • For example, to notify on all calls from the 812 area code, you could enter 812XXXXXXX as one of the numbers in this section.
     • Only 12 numbers / area codes can be defined per criteria so multiple matching criteria should be made if you need more than 12.
9. Click Save to apply changes.