Overview

The Call Forwarding Busy feature allows users to forward all incoming calls to another number of their choice whenever their line is busy.

Feature Notes:

• Calls can be forwarded to either an external or internal number
• User level call forwarding is ignored by hunt groups, call centers, and other services used to ring groups of devices.
• A line will ring busy if:
  • No devices assigned to that line are registered to the platform
  • DND is enabled
  • Call waiting is disabled and the user is on a call

Feature Setup

1. Go to the group admin dashboard.
   
2. Select the user or service on which you want to enable forwarding.
   
3. Click Service Settings in the left column navigation.
4. Select Call Forwarding Busy from the services list.
   
5. Click the gear icon in the Call Forwarding Busy heading to configure the service.
   
6. Configure the General Settings and Forward To number.
   • Is Active – Turns on forwarding
     
7. Click Save to retain changes.