Overview

The Call Forwarding Always feature allows users to forward all calls to their line to another number of their choice.

Feature Notes:

• Calls can be forwarded to either an external or internal number
• User level call forwarding is ignored by hunt groups, call centers, and other services used to ring groups of devices.

Feature Setup

1. Go to the group admin dashboard.
   
2. Select the user or service on which you want to enable forwarding.
   
3. Click Service Settings in the left column navigation.
4. Select Call Forwarding Always from the services list.
   
5. Click the gear icon in the Call Forwarding Always heading to configure the service.
   
6. Configure General Settings and the Forward To number.
   • Is Active – Turns on forwarding
   • Is Ring Splash Active – Rings the phone once briefly to alert that a call was forwarded
     
7. Click Save to retain changes.