Overview

Users with this service assigned cannot have their calls barged in on by other users.  This will prevent other users from using Call Pickup with Barge-in or the Barge-in options within Call Center Supervisor consoles from jumping into active calls.

Feature Prerequisites

• Premium User Seat

Feature Setup

1. Go to the group admin dashboard.
   
2. Select the user or service on which you want to set up Anonymous Call Rejection.
   
3. Click Service Settings in the left column navigation.
4. Select Barge-in Exempt from the services list.
5. Click the gear icon in the Barge-in Exempt heading to configure the service.
   
6. Select Enable Barge In Exempt.
   
7. Click Save to retain changes.