Overview

Fax Messaging is a Premium User level feature that allows a user to use a secondary phone number for inbound Fax Messaging. 

All received messages are delivered to the delivery email address used within the Voice messaging settings.

Feature Prerequisites

• Premium User Seat
• One DID dedicated for the user’s fax messaging
• A deliver email must be set up in the voicemail settings.
  This can be done either by forwarding all voicemail to email only or by using the “email a carbon copy” option (See Voice Messaging service guide for details).

Feature Setup

1. Go to the group admin dashboard.
   
2. Select the user or service on which you want to enable Fax Messaging.
   
3. Click Service Settings in the left column navigation.
4. Select Fax Messaging from the services list.
   
5. Click the gear icon to configure faxing settings.
   
   • Is Active – Turns on the Fax Messaging Service
   • Phone Number – Selects the phone number used for inbound fax messaging
   • Extension – Sets the extension for internal fax messaging
6. Click Save to retain changes.